Terms of Service

Your rights and obligations when using FleetHisab. Last updated: March 2026.

These Terms of Service ("Terms") govern your access to and use of the FleetHisab mobile application, website (fleethisab.in), web dashboard (app.fleethisab.in), and all related services (collectively, the "Services") provided by Bhavna Infotech ("Company", "we", "us", or "our").

Please read these Terms carefully before using our Services. By accessing or using FleetHisab, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

1. Acceptance of Terms

By creating an account, downloading the FleetHisab app, or accessing any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated into these Terms by reference.

You represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using FleetHisab on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to modify these Terms at any time. We will notify you of significant changes via push notification, email, or a notice within the app. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

2. Description of Service

FleetHisab is a fleet management platform designed specifically for Indian truck fleet owners. Our Services include, but are not limited to:

  • Receipt scanning and OCR: On-device optical character recognition (OCR) technology that allows you to scan paper receipts with your phone camera. The app automatically extracts key information such as amount, date, and vendor name from the receipt image.
  • Expense management: Recording, categorizing, and analyzing fleet expenses including diesel, toll, maintenance, repairs, and other operational costs on a per-truck and per-driver basis.
  • Compliance tracking: Automated fetching and monitoring of vehicle compliance document expiry dates (PUC, Fitness Certificate, Insurance, National Permit, Road Tax, and Registration Certificate) from the government Vahan database through authorized API services.
  • Alert notifications: WhatsApp messages and push notifications alerting you to upcoming compliance document expirations at 15-day, 7-day, and 1-day intervals before expiry.
  • Fleet management: Managing your trucks, drivers, trips, EMIs, and overall fleet operations from a single platform.
  • Offline functionality: The ability to use core features (receipt scanning, expense recording, data viewing) without an internet connection, with automatic data synchronization when connectivity is restored.
  • Reporting and analytics: Generating expense reports, compliance summaries, and operational analytics to help you make informed decisions about your fleet.
  • Web dashboard: A browser-based dashboard for fleet owners to view reports, manage fleet data, and access analytics from a desktop or laptop computer.

We continuously work to improve and expand our Services. We may add, modify, or discontinue features at our discretion, and we will provide reasonable notice for any significant changes that may affect your use of the Services.

3. User Accounts

3.1 Account Creation

To use FleetHisab, you must create an account using your Indian mobile phone number. Account creation is done through OTP (One-Time Password) verification. You do not need an email address or password to create an account. Each phone number can be associated with only one FleetHisab account.

3.2 Account Security

You are responsible for maintaining the security of your account and the devices on which FleetHisab is installed. You agree to:

  • Not share your account or OTP codes with any unauthorized person.
  • Notify us immediately if you suspect any unauthorized access to your account.
  • Keep your registered phone number active and accessible for OTP verification.
  • If you add drivers to your fleet, manage their 4-digit PINs responsibly and change them if a driver leaves your employment.

3.3 Account Responsibility

You are solely responsible for all activities that occur under your account, including actions taken by drivers you have added to your fleet. You agree that all data entered into FleetHisab through your account (whether by you or your authorized drivers) is your responsibility.

3.4 Account Types

FleetHisab supports two account types:

  • Fleet Owner accounts: Full access to all features. Authenticated via phone number and OTP.
  • Driver accounts: Limited access as configured by the fleet owner. Authenticated via phone number and a 4-digit PIN set by the fleet owner. Drivers can only access trucks and features assigned to them by their fleet owner.

4. Subscription and Payments

4.1 Free Trial

New users receive a 14-day free trial with full access to all features and a limit of 3 trucks. No payment information is required to start the free trial. The trial begins on the date you create your account.

4.2 Paid Plans

After the free trial, you may choose from our available subscription plans (Starter, Professional, or Enterprise). Each plan offers different truck limits and feature sets as described on our Pricing page. Plan details, including pricing and features, are subject to change with reasonable notice.

4.3 Billing and Auto-Renewal

Subscriptions are billed either monthly or annually, depending on the billing cycle you choose at the time of purchase. All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged through the payment method you have provided.

4.4 Payment Processing

All payments are processed securely through Razorpay, our authorized payment gateway. We accept UPI, credit cards, debit cards, net banking, and Razorpay-supported wallets. We do not store your payment card details on our servers. Payment processing is subject to Razorpay's terms and conditions.

4.5 Cancellation

You may cancel your subscription at any time from your account settings or by contacting our support team. Upon cancellation:

  • You will retain access to your paid features until the end of your current billing period.
  • Your account will not be charged for the next billing period.
  • After your paid period ends, your account will revert to read-only mode. You can view your existing data but cannot add new entries beyond the free tier limits.
  • Your data will be retained and accessible. We do not delete your data upon cancellation.

4.6 Refund Policy

We offer a 7-day refund window from the date of your first paid subscription. If you are not satisfied with FleetHisab within the first 7 days of your paid subscription, you may request a full refund by contacting us at support@fleethisab.in. Refunds will be processed within 5-7 business days to your original payment method. After the 7-day window, refunds are generally not provided for the current billing period, but you may cancel to prevent future charges. For annual plans, partial refunds for unused months may be considered on a case-by-case basis at our discretion.

5. Acceptable Use

You agree to use FleetHisab only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Misrepresent information: Enter false or misleading data, including fake vehicle registration numbers, fabricated expense records, or fraudulent receipt data.
  • Scrape or harvest data: Use automated tools, bots, scrapers, or any other means to extract data from FleetHisab's systems, APIs, or databases without our explicit written permission.
  • Reverse engineer: Attempt to decompile, reverse-engineer, disassemble, or otherwise attempt to derive the source code of the FleetHisab application or any related technology.
  • Circumvent security: Attempt to bypass, disable, or interfere with any security features, authentication mechanisms, or access controls of our Services.
  • Overload systems: Intentionally or recklessly cause excessive load on our servers, APIs, or infrastructure that could degrade the service for other users.
  • Redistribute the service: Resell, sublicense, or redistribute FleetHisab or any part of our Services to third parties without our written consent.
  • Use for illegal purposes: Use FleetHisab to facilitate any illegal activity, including but not limited to tax evasion, fraud, money laundering, or any activity that violates Indian law.
  • Abuse the compliance system: Use the compliance data fetching feature excessively or for purposes other than managing your own fleet's compliance documents.
  • Share accounts: Share your account credentials with third parties or allow unauthorized persons to access your account.

We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated any of these acceptable use provisions.

6. Intellectual Property

6.1 Our Intellectual Property

The FleetHisab application, website, web dashboard, logos, trademarks, service marks, trade names, designs, user interface, graphics, code, algorithms, and all related intellectual property are owned by Bhavna Infotech and are protected by Indian and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services solely for your personal or business fleet management purposes, subject to these Terms.

6.2 Your Data

You retain full ownership of all data you enter into FleetHisab, including but not limited to your expense records, receipt images, fleet information, driver details, trip records, and any other content you create within the Services ("Your Data"). We do not claim any ownership rights over Your Data.

By using our Services, you grant us a limited, non-exclusive license to process, store, and transmit Your Data solely for the purpose of providing the Services to you. This license terminates when you delete your account.

6.3 Feedback

If you provide us with any feedback, suggestions, or ideas regarding our Services, you grant us the right to use such feedback without any obligation to you, including the right to incorporate your suggestions into future versions of the Services.

7. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the data practices described in the Privacy Policy.

Key points regarding your data:

  • All data is stored on secure servers located in India.
  • Your financial data (expenses, receipts) is never shared with or sold to third parties.
  • You can export your data at any time in PDF or Excel format.
  • You can request deletion of your account and all associated data at any time.
  • We use encryption for data in transit (TLS) and at rest to protect your information.

8. Disclaimer and Limitation of Liability

8.1 Compliance Data Disclaimer

The compliance document data (PUC, Fitness, Insurance, Permit, Road Tax, RC expiry dates) displayed in FleetHisab is fetched from the government Vahan database through authorized third-party API services (Surepass). While we make every effort to ensure accuracy, this data is provided for informational purposes only and should not be considered as a legal or official compliance certificate.

You are solely responsible for verifying the accuracy of compliance information with the appropriate government authorities (RTO, transport department). FleetHisab is not liable for any fines, penalties, vehicle seizures, or other consequences arising from reliance on compliance data displayed in the app. We strongly recommend verifying document validity with the issuing authority before critical operations.

8.2 Service Availability

We strive to maintain high availability of our Services, but we do not guarantee uninterrupted or error-free service. The Services may be temporarily unavailable due to scheduled maintenance, upgrades, technical issues, server outages, or circumstances beyond our control. We will make reasonable efforts to notify users of planned maintenance in advance.

8.3 OCR Accuracy

The OCR (Optical Character Recognition) feature uses on-device machine learning to extract text from receipt images. While our OCR technology is designed to be highly accurate, it may not correctly read all receipts, particularly those that are faded, damaged, crumpled, handwritten, or in non-standard formats. You are responsible for reviewing and verifying the data extracted by OCR before confirming any expense entry.

8.4 Limitation of Liability

To the maximum extent permitted by applicable Indian law:

  • The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, or statutory.
  • Bhavna Infotech shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Services.
  • Our total liability to you for any claims arising out of or relating to these Terms or the Services shall not exceed the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
  • We are not responsible for any loss of data due to device failure, unauthorized access to your device, or circumstances beyond our reasonable control.

9. Termination

9.1 Termination by You

You may terminate your account at any time by using the "Delete Account" feature in the app settings, or by contacting us at support@fleethisab.in. Upon termination:

  • Your account will be immediately deactivated.
  • All your personal data, fleet data, expense records, and receipt images will be permanently deleted from our servers within 30 days.
  • Any active subscription will be cancelled, and no further charges will be made.
  • This action is irreversible. Once your data is deleted, it cannot be recovered.

9.2 Termination by Us

We may suspend or terminate your account, with or without notice, if:

  • You violate any provision of these Terms or our Acceptable Use policy.
  • We are required to do so by law, regulation, or court order.
  • Your account has been inactive for more than 24 consecutive months.
  • We reasonably believe your account is being used for fraudulent or illegal purposes.
  • We discontinue the Services entirely (in which case, we will provide at least 90 days' notice and allow you to export your data).

9.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and governing law.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

10.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India. You agree to submit to the personal jurisdiction of such courts.

10.3 Dispute Resolution

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at support@fleethisab.in. We will make good-faith efforts to resolve any dispute within 30 days. If the dispute cannot be resolved informally, either party may pursue formal legal remedies as provided in these Terms.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bhavna Infotech regarding the use of FleetHisab and supersede any prior agreements, communications, or understandings, whether oral or written.

11.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

11.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by an authorized representative of Bhavna Infotech.

11.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to an affiliate or successor entity in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.

11.5 Force Majeure

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, wars, terrorism, strikes, government actions, internet service disruptions, power outages, or pandemics.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

We aim to respond to all inquiries within 48 hours during business days.